Octopus Consultants | Training Workshops

About Us

At Octopus Consultants, we design and deliver high-impact training and coaching programs that drive performance, enhance teamwork, and improve service quality. Our workshops blend global best practices with local insights, ensuring relevance and measurable outcomes for our clients. With a proven track record across manufacturing, financial, and service sectors, we help organizations build sustainable cultures of excellence and innovation.

Our Founders

Hafeez Kalim

Founder & Senior Consultant

Founder of Octopus Consultants, Hafeez Kalim brings 28+ years of leadership experience with top organizations including Pep Boys (USA), Norinco International (China), Packages Limited, LUMS, and Orange Line. Trainer & faculty for Supply Chain Management and Leadership programs at top universities.

Ahsan Rehman

Co-Founder & Senior Consultant

With over 27 years of leadership experience across manufacturing, financial, and service sectors, Ahsan Rehman combines strategic insight with hands-on execution and consulting excellence. He is a seasoned corporate trainer and executive coach and a published writer on quality, environment, sustainability, and banking.

Training Programs

Manufacturing & Service

Lean Six Sigma

Hands-on DMAIC methodology to eliminate waste, reduce variation, and deliver measurable cost savings through data-driven process improvement.

Quality Tools

Master 7 basic quality tools (Pareto, Fishbone, Control Charts) with real case studies and live simulations for immediate application.

Process Excellence Coaching

One-on-one and team coaching to embed continuous improvement culture using Kaizen, PDCA, and visual management.

Quality Cost Management

Identify, measure, and reduce Cost of Poor Quality (COPQ) with practical frameworks to boost profitability.

Service Excellence

Transform customer interactions with empathy, active listening, and service recovery techniques proven to increase loyalty.

Voice of Customer

Capture, analyze, and act on customer feedback using surveys, journey mapping, and NPS to drive service innovation.

Strategic KPIs

Design balanced scorecards and cascading KPIs aligned with organizational goals for accountability and performance tracking.

Effective Teams

Build high-performing teams using Belbin roles, conflict resolution, and trust-building exercises.

Everyday Coaching: Essential Skills for Managers

Equip managers with GROW model and feedback skills to develop talent and improve daily performance.

Building Effective Teams

From forming to performing — accelerate team maturity with outdoor and indoor team-building activities.

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Financial Sector

Service Excellence

Deliver consistent, empathetic, and professional service at every touchpoint to build trust and loyalty.

Voice of Customer

Use CSAT, NPS, and complaint data to design customer-centric improvements and reduce churn.

Strategic Customer Experience

Map end-to-end journeys and design moments of truth that differentiate your brand.

Telesales Call Handling

Train agents in rapport building, objection handling, and closing techniques for higher conversion.

Process Improvement Methodology

Streamline loan processing, KYC, and account opening using Lean principles and automation.

Process Excellence Coaching

Embed a culture of efficiency with visual boards, daily huddles, and problem-solving routines.

Strategic KPIs

Align branch, region, and head office metrics to drive growth, compliance, and customer satisfaction.

Fair Treatment to Customers

Ensure FTC compliance with role-plays, case studies, and ethical decision-making frameworks.

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Client Recommendations

"The Vision Team training workshops were highly appreciated by participants — they found it engaging, motivating, and valuable for enhancing teamwork. The team feels energized and committed to applying the learnings, and we look forward to seeing positive results ahead, In-sha-Allah."

Amer Iqbal

GM, Vision Packaging

"Ahsan is a visionary leader with deep expertise in Quality Management and Service Excellence, consistently driving a culture of continuous improvement."

Wamiq Rizvi

COO, Dubai Islamic Bank Pakistan

"Ahsan is a highly effective consultant and trainer whose work in audits, ISO implementation, and Lean practices has delivered measurable cost savings."

Hamed Lateef

CEO, TTI Testing Laboratories

"Our team had the privilege of learning from Ahsan Rehman, an inspiring corporate trainer who conducted an engaging session on ‘Effective Teams for Continuous Improvement.’ His insights on teamwork, leadership, and continuous growth were highly impactful and well-received by all participants."

Usman Qadeer

Deputy General Manager – HR, Orange Line Metro Rail Transit System (OLMRTS)

Workshop Highlights

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